VIP users seeking direct assistance would use this phrase. The page explains how to find your manager's contact details in the VIP section of the dashboard or via live chat. It lists typical manager responsibilities (e.g., exclusive bonuses, custom requests).
The content includes etiquette for contacting managers and expected response times (e.g., within 24 hours). It clarifies that only genuine VIPs (tier 3+) get dedicated managers. The tone is exclusive and respectful.