+ Users searching this phrase are concerned about losing time or money due to server issues. They want to know NG28’s liability and goodwill gestures.
The tag page would define what constitutes an outage (e.g., more than 30 minutes of unavailability), how compensation is calculated (e.g., bonus tokens or extended subscription), and the claim process. It would also distinguish between planned maintenance (notified in advance) and unexpected failures.
This policy builds trust by showing that NG28 takes responsibility. The tone is straightforward, avoiding legalistic loopholes, and emphasizes that fair treatment is a platform priority.